Zappaty Support

Yes, both. Zappaty supports Windows 10/11 and Mac OS 11 (Big Sur) or above. Linux and mobile versions to follow.

Zappaty breaks down the data within your folder, writes it to a blockchain and sends individual blocks to the Zappaty cloud. Zappaty encrypts the files before they leave your machine. When a recipient wants to receive the file, these blocks are reassembled and decrypted for the recipient using their Zappaty app.

Zappaty uses the app to encrypt files for upload to the Zappaty cloud, then the app also decrypts the file at point of download.

Unlimited - we do not limit the number of users. You call the shots.

Zappaty is primarily targeted at businesses - it handles very large folders, ensures the security of the data being transferred and increases productivity by dealing gracefully with poor internet and broken connections. Great for sharing with colleagues, clients and partners, with price plans aimed at getting the world sharing. If you have an individual need, you can also use Zappaty easily, but personal use is not our main purpose.

Register in seconds, then download and install the Zappaty app and you can start sending straight away in a few clicks.

No, Zappaty can also be used to backup folders easily and collaborate with clients, partners and colleagues.

When sending, the option for individual files is greyed out meaning you can't send those individually - Zappaty is engineered for heavy-lifting so you can send large folders containing thousands of files or a small number of files in a folder if needed. Using folders makes it easier for you to track access.

Every tier of Zappaty includes unlimited users, meaning you can connect an unlimited number of machines to your folder if required (fair use policy applies).

You will still be able to work on your folder offline, however you must be online to upload or download files of course.

Yes, you fully own the content you share with Zappaty’s help. It's yours to share, not ours.

You will receive an alert in the app confirming when your folders have been uploaded.

You will receive an email confirming that a recipient has downloaded the folders you sent. If you are the owner of the folder you can also see who has downloaded your content in the 'Manage folders' section of the app.

The link must be used in 7 days but once utilised you can take whatever time you like.

The sender can create a new link within the Zappaty app at any time.

They will receive an email confirming that the folder from you is available for download.

Zappaty offers large storage and secure encryption - we use an app to encrypt content. We don't charge by upload or download quantity and don't limit the number of users.

Unlike WeTransfer, you can allow colleagues to make changes to the folder, or add new files and send you the revised version back.

Sharing your content is very quick and simple. Please visit Start sending folders.

You can send a file within a folder to anyone with an email address, you do not need to set up a team within the software.

We need a minimal amount of information - your name, email address and company. You will need to set up a password so you can use again and again.

We use your email address in the sign-up process as this is our main method for communicating with you. You need to verify your email address so we know it's you signing up.

Sign into your account and change email or reset password as required.

Yes, we offer a FREE 30-day trial of Zappaty and then low cost options to get you sharing with the world.

We have two low cost options for subscribing to Zappaty and getting the best out of our securely encrypted tech - the main difference is the storage you require, which can scale with your business.

No, we only charge for the amount of content you store with us through two simple price plan options.

Yes you can do this any time.

Zappaty accepts all valid credit cards.

Zappaty will charge you from the day you sign up, and on the same date each subsequent month.

Zappaty collects purchase tax on subscriptions where it’s required by law. Please contact your local tax authority for details in your country of residence. Providing us the relevant tax numbers may allow you to not pay tax and we will pay it for you. This will be calculated automatically at the point of purchase.

Zappaty currently accepts payment in: British Pounds (£), Euros (€), and US Dollars ($).

Yes, you can upgrade your Zappaty plan at any time.

No, you will not lose or break your folders if you upgrade to a new version of Zappaty. Any data stored by Zappaty will be usable by newer versions of Zappaty.